MSE victory as Ofgem looks to compensate consumers for late switching bills

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Regulator Ofgem is looking at introducing automatic compensation for energy consumers hit by late final bills, in a major victory for MoneySavingExpert.com.

We've pushed the regulator to back a six-week deadline for suppliers to issue a closing bill after a customer switches – and under proposals announced today (Tuesday 12 June) consumers would receive £30 compensation if their supplier fails to deliver in that period.

The plans also set out automatic compensation for a range of other switching issues, including being mistakenly switched to another supplier – known as an 'erroneous transfer' – and delayed switches and credit refunds, also areas where MSE has pressed Ofgem in the past.

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